Privacy Policy

1. Who We Are

My Merchant Services Limited ("we", "us", "our") is a company registered in England and Wales. We are the data controller for the personal data collected through this website.

We are committed to protecting your personal information and being transparent about how we use it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following types of personal data:

• Identity data: first name, last name, business name.
• Contact data: email address, telephone number, postal address.
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform.
• Usage data: information about how you use our website and services.
• Marketing data: your preferences in receiving marketing from us.
• Enquiry data: messages and information you provide when contacting us via our website forms.

3. How We Collect Your Data

We collect data through the following methods:

• Direct interactions: when you fill in forms on our website, call us, or contact us by email.
• Automated technologies: as you browse our website, we may automatically collect technical and usage data using cookies and similar technologies.
• Third parties: we may receive data from analytics providers, advertising networks, and search information providers.

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide you with information about our payment services.
• To manage our relationship with you, including notifying you of changes to our services or policies.
• To send you marketing communications where you have opted in or where we have a legitimate interest to do so.
• To improve and maintain our website and services.
• To comply with our legal and regulatory obligations.
• To prevent fraud and keep our services secure.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: where you have given us clear consent to process your data for a specific purpose.
• Contract: where processing is necessary to perform a contract with you or to take steps before entering into a contract.
• Legitimate interests: where processing is in our legitimate business interests and does not override your rights.
• Legal obligation: where we must process data to comply with the law.

6. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. Cookies are small text files placed on your device. We use the following types of cookies:

• Strictly necessary cookies: required for the website to function and cannot be switched off.
• Performance cookies: help us understand how visitors interact with our website by collecting anonymous information.
• Functional cookies: enable enhanced functionality and personalisation.
• Targeting cookies: used to deliver relevant advertising.

You can control cookies through your browser settings and through our cookie preference centre accessible at the bottom of every page.

7. Sharing Your Data

We do not sell your personal data. We may share your data with:

• Service providers who assist us in operating our business (e.g. IT services, email providers).
• Professional advisers including lawyers, bankers, auditors and insurers.
• Regulators and other authorities such as the Financial Conduct Authority (FCA) where required.
• Merchant acquirers and card scheme operators as necessary to provide payment services.

All third parties are required to keep your data confidential and secure and to process it only in accordance with our instructions.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting or reporting requirements.

In general, we retain enquiry and marketing data for up to 3 years, and customer account data for up to 7 years after the end of the business relationship.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to ask us to correct inaccurate or incomplete data.
• Right to erasure: to ask us to delete your personal data in certain circumstances.
• Right to restrict processing: to ask us to suspend processing in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used format.
• Right to object: to object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Security

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way.

We limit access to your personal data to employees, agents and contractors who have a legitimate business need to know it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: info@mymerchantservices.co.uk
• Phone: 01606 566 600
• Address: 123 Business Street, London, EC1A 1BB

You can also use our contact form to get in touch.